Refund Policy

This policy applies to all paid subscription plans offered on herodocu.com. It should be read together with our Terms of Service and Privacy Policy.

1. Free Tier

No payment is charged for free-tier usage, including the free monthly PDF-upload extraction, and no payment method is required for it. This policy does not apply to free-tier use, since no payment is made unless and until you subscribe to a paid plan.

2. Subscription Cancellation

You may cancel your subscription at any time from the Billing & account page in your account. When you cancel:

• Your subscription will remain active, and you will retain access to your plan's features, until the end of your current paid billing period — the month or the year you paid for;
• You will not be charged again after the current billing period ends;
• No partial-period refund is provided for the time remaining in a billing period after cancellation, except as required by applicable law.

3. Refunds

As a general policy, subscription fees already charged for a completed or in-progress billing period are non-refundable, except in the following circumstances:

• A duplicate or erroneous charge caused by a technical error on our part;
• A charge processed after you had already cancelled your subscription in accordance with Section 2;
• Any circumstance where a refund is required under applicable Indian consumer protection law.

To request a refund under any of the above circumstances, contact us at billing@herodocu.com within 7 days of the charge, with your account email and the transaction details. Approved refunds will be processed to your original payment method through our payment processor within 10-15 business days.

4. Failed and Recurring Payments

Where recurring billing is available for your payment method, subscriptions are billed automatically through our payment processor under the recurring payment (e-mandate) authorization you give at checkout, in accordance with Reserve Bank of India guidelines, including advance notification before each debit as required by those guidelines. Where it is not available, no automatic debit is taken: the plan simply ends when the paid term does. If a recurring payment fails, we may retry the charge and will notify you by email; continued failure to collect payment may result in suspension of your paid plan's features until payment is successfully processed or your subscription is cancelled.

5. Stopping Future Auto-Debits

You may withdraw your recurring payment authorization (e-mandate) at any time, either from your account settings or directly through your bank or UPI application, in addition to cancelling your subscription as described in Section 2. Withdrawing payment authorization will prevent future charges but will not itself refund any amount already charged.

6. Plan Changes

Upgrades take effect immediately. You pay the difference between the two plans for the time left in your current term, calculated from what you paid for that term, and the higher plan renews at its own price from your existing renewal date.

Downgrades, and switches between monthly and yearly billing, take effect at the end of your current term. You keep your current plan and its allowances until then, and the new plan is billed from that date. No refund is given for the rest of the current term. To keep your current plan instead, choose it again on the pricing page before the change starts. Cancelling from the Billing & account page also withdraws a scheduled change, and your plan then ends with its current term.

Usage already recorded this month carries over to the new plan.

7. Contact Us

For any billing, cancellation, or refund questions, contact us at billing@herodocu.com.